Power Lunch – Raise the bar in your Customer Experience

Power Lunch Speaker: Nicole Osmond

Company: A Better Way Consulting

Program Title: Raise the bar in your Customer Experience

You are in business to serve your customers. How you provide a valuable customer experience is important to the sustainability of your business.

Learning Objectives:

In this work shop participants will:

• Explore successes and gaps in Customer Experience, and why it matters.
• Develop key Customer Experience metrics to measure and evaluate performance.
• Identify key customer touchpoints and activities in your customer’s journey and discover ways to boost Customer Experience throughout.

 

PLEASE NOTE: If your desired session is full, you can fill out the waitlist to be notified if spots open up.