Power Lunch – Raise the bar in your Customer Experience
January 30, 202311:30 am - 1:00 pm
Power Lunch Speaker: Nicole Osmond
Company: A Better Way Consulting
Program Title: Raise the bar in your Customer Experience
You are in business to serve your customers. How you provide a valuable customer experience is important to the sustainability of your business.
In this work shop participants will:
- Explore successes and gaps in Customer Experience, and why it matters.
- Develop key Customer Experience metrics to measure and evaluate performance.
- Identify key customer touchpoints and activities in your customer’s journey and discover ways to boost Customer Experience throughout.
PLEASE NOTE: If your desired session is full, you can fill out the waitlist to be notified if spots open up.